FAQs & policy
Frequently Asked Questions (FAQs)
Getting Started / What to Expect
What is BE Fit Modern Pilates?
BE Fit Modern Pilates offers 45-minute Slow Resistance Training classes that give you a high-intensity, low-impact, full-body workout. It’s Pilates-inspired and thoughtfully designed to build strength, endurance, and core control – all in one great session!
I've never used a Pilates reformer or taken a group class. Will I be able to keep up?
Absolutely! BE Fit classes welcome everyone from complete beginners to seasoned pros. Our instructors offer form guidance and modifications so you can work at the level that feels just right for your body.
Do I need to take a private session before joining group classes?
No! Private sessions aren’t required before jumping into group classes. That said, if you’d love some extra one-on-one support, we do offer Private and Semi-Private instruction – just email the studio to get set up!
How early should I arrive for my first class?
We recommend arriving at least 10 minutes early so we can walk you through everything and get you set up comfortably. If you arrive with less than 10 minutes to spare before class, we may need to reschedule your first session to make sure you have the best (and safest!) experience. When you arrive, please let your instructor know you’re new to BE Fit. They’ll help you get set up, walk you through the movements, and offer any modifications you might need. We’ve got you!
What should I bring to class?
Just bring a water bottle (no glass, please) and a small towel – and your enthusiasm!
Are grip socks required?
Yes! Grip socks are required for class. You’re welcome to bring your own or purchase a pair at the studio. We have a GREAT selection at all locations available for purchase.
What should I not bring into class?
To keep the studio a focused and safe space for everyone, please leave cell phones in the lobby and pets, children, and any guests not registered for class at home.
I'm new - what class should I book first?
Start with any class that catches your eye! Classes are all levels.
How many times a week should I take class?
We get this question a lot – and the honest answer is: consistency is everything! Whether you can fit in one class a week or four, showing up regularly is the best way to see and feel results.
That said, because BE Fit’s Slow Resistance Training works your muscles deeply, recovery is just as important as the workout itself. Here are some general guidelines:
- Beginners: 2 classes per week is a great starting point, giving your body time to adapt and recover between sessions.
- Intermediate/Regular attendees: 3–4 classes per week is ideal for building strength and endurance steadily.
- Advanced: Listen to your body! More isn’t always better – quality and recovery matter.
Everyone’s body is different, so if you’re unsure what schedule is right for you, just ask your instructor – they love helping you find the sweet spot!
When will I start seeing results?
We won’t sugarcoat it – this workout is challenging, and that’s exactly why it works! Most clients begin to feel stronger and notice changes in their endurance and muscle tone within 30 days of consistent attendance. Visible results typically follow shortly after.
A few things that can help you get there faster:
- Show up consistently – even one or two classes a week adds up over time.
- Give yourself grace – the first few classes are the hardest. It gets better, we promise!
- Stay hydrated and prioritize recovery – what you do outside the studio matters too.
Every body is different and every journey is unique, so try not to compare your progress to anyone else’s. Trust the process and the results will follow!
Booking, Waitlist & Check-In
How do I book a class?
Classes require advance reservations. You can easily book through the BE Fit app using your account or our website.
Are drop-ins allowed?
Unfortunately not – advance reservations are required to ensure everyone gets a great experience.
How does self-check-in work?
Each studio has an iPad for self-check-in and at many locations you may also check-in using your phone via the BE Fit app. Just make sure to check in when you arrive so you’re not accidentally marked as a No Show!
Do you offer private, semi-private Pilates and/or Event Class sessions?
Yes! We’d love to set you up with a personalized session. Email info@befitmp.com and we’ll match you with an instructor.
Waitlist, Cancellations, Late Arrivals & No Shows
What is your cancellation policy?
We have an 8-hour cancellation policy. Cancellations need to be completed online through your account or app.
How do I cancel a class?
Easy! Log in to your account → My Account → My Schedule → select Cancel next to the class.
Can I switch my class time instead of canceling?
Class times can’t be switched within 8 hours of the start time, so be sure to make any changes before then!
What happens if I cancel late or don't show up?
We totally understand that life happens, but here’s what to know:
- Class Package / single class / class-count membership: the class is forfeited.
- Unlimited options (Unlimited Membership, 1 Month Unlimited, 2-Week Unlimited new client offer): a $28 No Show/Late Cancel fee applies.
What if I'm running late?
We want everyone to get the most out of class, so if you’re more than 5 minutes late, you will not be able to join. First timers will not be permitted with late arrival. We appreciate your understanding!
If I'm on an Unlimited plan and rebook the same day after a late cancel/no show, what happens?
If you rebook another class the same day, a $25 drop-in rate may apply for the additional class, on top of any applicable late cancel/no-show fee.
What is the waitlist, and how does it work?
If a class is full, you can join the waitlist (you’ll need a Session / Series Package and/or Membership to do so). If a spot opens up, you’ll be automatically added up to 1 hour before class start time and notified by email or text based on your notification settings. If you don’t make it off the waitlist, your session is returned to your account.
Heads up: the 8-hour cancellation policy applies even if you’re added from the waitlist at the last minute. If you no longer want a spot, please remove yourself from the waitlist at least 8 hours before class.
How will I know if I got off the waitlist?
You’ll get an email or text confirmation IF you opted in for these notices. You can also always check My Schedule in your account anytime.
Memberships, Packages, Billing & Holds
Do you offer memberships?
Yes! We offer Monthly Membership options that auto-renew each month so you can keep the momentum going.
How do monthly memberships work?
Your membership is automatically charged to your card each month on the same calendar day. For 12, 8, and 4-class memberships, you receive that number of classes to use each month.
Do membership classes roll over or expire?
Membership classes are valid for one month from your billing date and do expire if unused – they don’t roll over to the next month.
What happens if my classes expire before I use them?
If classes expire, they will be forfeited.
Can I buy extra classes if I use all mine before my renewal date?
Absolutely! Active members can purchase additional classes for $25 each if you’ve used all your classes before renewal or would like to purchase for a guest.
Can I use my package or membership at any BE Fit location?
Yes! With the exception of our Studio Select & Founder’s Memberships, your BE Fit purchase is valid at any BE Fit location.
Are memberships transferable?
Memberships and classes are non-transferable and cannot be sold, shared, or assigned to someone else.
How do I cancel my membership?
You can cancel directly at befitmp.com/account or through the BE Fit app pursuant to the commitment terms of your membership. Please note that memberships cannot be canceled by phone or email.
When does a cancellation take effect?
Great question – here’s how it works! Your cancellation will take effect at the end of your current commitment period’s final monthly billing cycle, or at the end of your current billing cycle – whichever comes later. This ensures your membership stays active through any remaining committed term you’ve already paid into.
Please note that we’re not able to offer pro-rated refunds for any unused portion of your membership.
If you’re unsure when your commitment period ends, you can check your account at befitmp.com/account or reach out to us at [email protected] and we’ll be happy to help!
What is your early termination policy for commitment memberships?
We want to be upfront about how our commitment memberships work so there are no surprises!
Commitment memberships require a minimum term (for example, 3, 6 or 12 months) and are billed monthly throughout that period. We totally understand that life can change unexpectedly, so if you need to cancel before your commitment term ends, here’s what to know:
- Early termination requests require at least 30 days’ written notice prior to your next billing date.
- An early termination fee will apply:
- 6-month commitment: equivalent to one month of your membership rate.
- 12-month commitment: equivalent to two months of your membership rate if canceling in the first six months, or one month of your membership rate if canceling in the final six months.
- To request an early termination, please email [email protected] or submit a request through your account at befitmp.com/account.
Once your commitment term is complete, your membership will automatically shift to a month-to-month basis – no action needed on your part!
Can I put my membership on hold?
Life happens, and we’ve got you covered! Members can place their membership on hold for up to 30 days, once per rolling 12-month period. Here’s what to know:
- Submit your hold request by emailing [email protected] at least 5 business days in advance of when you’d like it to begin.
- Holds cannot be applied retroactively, so please plan ahead!
- Need a little more time? You can extend your hold for one additional 30 days for a $50 fee, giving you up to 60 days total. Just reach out to us before your original hold period ends to arrange the extension.
- Please note that only one hold period per rolling 12 months is permitted, even with the extension – so the total maximum pause is 60 days per year.
To get started, email info@befitmp.com and we’ll take care of the rest!
Can I change my membership?
In most cases, yes!
- If you have fulfilled your initial commitment, you can cancel your current membership in the app and enroll in the new one. Be sure to cancel the old one, as it will auto-renew until cancelled!
- If you would like to upgrade (longer commitment term, more classes per month), our team can process manually. Email info@befitmp.com at least 5 business days in advance of your next renewal. Note that this will begin a new commitment term.
- Membership downgrades (shorter commitment term, fewer classes per month) may only happen at the end of the commitment term.
If you have any questions, we’ll be happy to help! Just email us at info@befitmp.com.
Do you offer refunds?
We’re not able to offer refunds, all sales are final.
How do I find pricing for my location?
Head to Pricing on our website, select your location, and click PRICING for that studio.
How long do my class credit/package(s) stay in my account before they expire?
Great news – you have plenty of time to use what you purchase! Here’s a quick breakdown:
- Single Class: Valid for 30 days from the date of purchase.
- 5-Class Package: Valid for 6-months from the date of purchase.
- 10-Class Package: Valid for a full year (365 days) from the date of purchase.
Just keep an eye on your expiration date so you don’t lose any classes – you can always check your remaining credits in your account through the BE Fit app!
What happens if my classes expire before I use them?
Unfortunately, unused classes that have passed their expiration date cannot be extended or refunded. We’d hate for you to miss out, so if life gets busy, we recommend checking your account to stay on top of your expiration dates. If you have any questions about your credits, feel free to reach out to us at info@befitmp.com – we’re always happy to help!
Do you offer guest passes?
Yes – we love when you bring a friend! Unlimited Membership holders receive one complimentary guest pass per month to share the BE Fit experience with someone special. It’s a great way to introduce a friend, family member, or coworker to the workout!
Here’s what to know about using your guest pass:
- Guest passes are included with all Unlimited Memberships and refresh each month.
- Your guest must be registered for the class – unregistered guests are not permitted.
- To use your guest pass, simply book through the BE Fit app or website!
- Guest passes cannot be carried over to the following month if unused.
Not on an Unlimited Membership yet but interested? Check out our membership options at befitmp.com – we’d love to have you (and your friends)!
ClassPass / Third-Party Bookings
Can I book BE Fit through ClassPass, Wellhub and/or FitReserve?
Yes, at select locations! BE Fit partners with ClassPass, Wellhub and FitReserve.
If I booked through a third party, can the studio change my reservation?
Since third-party bookings are managed through those platforms, any scheduling, rescheduling, or cancellations – as well as any associated fees – will need to be handled directly through them.
Studio Rules, Safety & Age Policy
What is your illness policy?
We want to keep our community healthy and safe! Please do not come to the studio if you’re feeling ill or have Covid-19. By entering, you’re self-certifying that you are fever-free. We appreciate your consideration for your fellow members!
Can I bring a child or a friend to wait for me?
To keep our studio safe and distraction-free, we’re only able to have registered class participants in the studio during sessions. We appreciate your understanding!
Are pets allowed?
To protect the safety and comfort of all our clients, pets are not permitted in the studio. However, we warmly welcome service animals as required by the Americans with Disabilities Act (ADA).
A service animal is a dog that has been individually trained to perform specific tasks related to a person’s disability. Please note that emotional support animals, comfort animals, and therapy dogs are not classified as service animals under the ADA and are not permitted in the studio.
If you plan to bring a service animal to class, we’d love to know in advance so we can ensure the best experience for you – just give us a heads up at info@befitmp.com!
What is the minimum age to take class?
Participants must be at least 16 years old. Minors under 16 are not permitted in the studio during sessions.
Can instructors or class schedules change?
Yes, occasionally instructors and classes may change without notice. We appreciate your flexibility!
For more information on our Terms & Conditions Terms & Conditions including our Privacy Policy, please see: https://befitmp.com/privacy-policy/
Who do I contact if I have more questions?
We’d love to hear from you! Reach out at info@befitmp.com or through the contact form at befitmp.com/contact.